Custom Gobo Projector & Logo Sign Projector Manufacturer - Noparde Gobos
1
Are you a factory or trading company?
A: We are a professional manufacturer with strong R & D Capability, producing and selling by ourselves.
2
Can i custom my own logo?
A: Yes, please send logo design to us before production, or we are support some logo design solutions for you.
3
Can you make a full color logo?
A: We can design any logo for customers.
4
Do you have a CE/RoHS certificate?
A: Yes.
5
When the logo projector can't work well, what should i do?
A: 1. The engineer is online for 24-hours, they can check the problems and then give you solution way very soon;
2. All our logo projectors have two-year warranty. If there is any problems of logo projector parts under "normal use", new parts will be sent to you but your side should pay the shipping cost.
6
How to choose a projector?
A: In order to choose the necessary projector model, two factors must be taken into account:
- the distance from the Gobo projector to the surface where the image will be directed. The greater the distance, the more powerful the Gobo projector is needed;
- the illumination of the place where the projection will be directed.
The darker the place, the brighter the image will be.
Noparde Gobo projectors differ in power from 50 to 100 W.
7
Why do you need a gobo lens?
A: A gobo slide (lens) is a 1 mm thick thermal glass on which a pattern is applied with a special laser machine. In full-color slides - by the thermal printing method.
8
Does the logo rotate it spins around?
A: Yes, it can be rotary or still as you want by remote controller.
9
When can I expect my order ?
A: We deliver all orders within 9-14 business days. Orders placed on weekends or holidays will be processed on the next business day. Please keep in mind we produce your order after payment, we do not simply grab your order from a warehouse. Please understand before you make a purchase with us, that these orders are custom BUILT TO ORDER. Processing/production time is about 1-3 days. Shipping & delivery time is approximately 9- 14 days depending on location. Please email us if you have any questions.
10
How can we guarantee quality?
A:Always a pre-production sample before mass production; Always final Inspection before shipment; 2years warranty
11
Is it possible to see the products before I buy then?
A: We sell all our items on the store that you can visit. Feel free to email us for additional photos or questions. We can usually get back to you within the same day.
12
What are the core values of your company?
A: Our corporate culture is based on integrity, innovation, cooperation, win-win, people-oriented, and quality first.
13
What certificates does your company hold?
A: We hold CE, RoHS certificates, China Compulsory Certification (3C), and we are a National High-Tech Enterprise with over 60 product patents.
14
Can I visit your factory?
A: Factory visits can be arranged for serious wholesale or OEM partners by prior appointment.
15
What does “Aladdin” refer to?
A: “Aladdin” is our company name, representing our aspiration to create magical and dreamy lighting effects comparable to Aladdin’s lamp. Some of our product lines also use this trademark.
16
What product series do you offer?
A: We have multiple series including High-Power Series, Super High-Power Series, Water Wave Lights, Multi-Pattern Lights, etc.
17
How do I choose the right wattage for my projector?
A: Wattage (from 50W to 100W+) should be chosen based on projection distance and ambient light. Greater distance and brighter environments require higher wattage.
18
What is a Gobo Lens/Slide?
A: It’s a 1mm thick thermal glass disc with a pattern etched by laser (monochrome) or applied by thermal printing (full-color). It is inserted into the projector to create the image.
19
What is Noparde's position in the projection lamp industry?
A: Noparde is a leading enterprise in the projection lamp industry and has been recognized as the "Preferred Product in China's Projection Lamp Industry."
20
Does Aladdin Lighting have any notable national-level certifications?
A: Yes, we are certified as a National High-Tech Enterprise, which underscores our continuous investment in R&D and technological innovation.
21
Are Aladdin's projection lamps safety certified?
A: Absolutely. We are the first company in our industry to obtain the mandatory China Compulsory Certification (CCC or 3C) for our projection lamps, representing the top proof of product quality and safety compliance.
22
How does Aladdin ensure consistent product quality?
A: Our entire operation is certified under the ISO9001 Quality Management System, ensuring full-process quality control from research and development to production.
23
What is the global reach of Aladdin's products?
A: Our products are popular in over 100 countries and regions worldwide. We have established a sales system based in China that radiates overseas, forming a comprehensive global marketing network.
24
How does Aladdin maintain its industry presence and showcase new technology?
A: We regularly participate in high-end industry exhibitions. Notable participations include
25
How do you recommend products for different usage environments (Indoor/Outdoor)?
A:Our projection lamps are designed for both indoor and outdoor use. The specific recommendation depends on the project's environmental factors and lighting conditions. For purely indoor applications, we can focus on lamps optimized for controlled lighting. For outdoor or mixed environments, we prioritize lamps with higher durability and brightness.
26
How do you recommend products based on the content a customer wants to project?
A: We match the lamp type to the desired visual effect.
For projecting static logos, text, or simple graphics (e.g., a company logo), we typically recommend our standard LOGO projection lamps.
For projecting dynamic or complex patterns and special effects (e.g., rippling water, floating leaves, swimming koi fish, falling snow), we recommend effect projection lamps or animation lamps designed for such content.
27
How do you assist a customer who is unsure about what effect or lamp they need for their space?
A:Based on an understanding of their space or venue, we proactively provide suggestions. A typical approach is: "After reviewing your venue/description, I would recommend our [specific lamp model, e.g., Noparde 80W Gobo Projector] for your scenario. It’s well-suited for the projection distance and ambient light conditions you mentioned. Let me share some sample effect images with you for reference, so you can better visualize how it will look in your space."
28
How do customer's industry or business type influence product recommendations?
A: Different industries have different thematic needs, which guides our pattern recommendations.
For the Food & Beverage/Hospitality industry, we recommend patterns related to food, drinks, coffee cups, or abstract ambient textures.
For Wedding/Event companies, we recommend romantic patterns like hearts, love symbols, rings, or elegant floral designs.
For Retail or Corporate clients, projecting their brand logo or specific promotional graphics is most common.
29
How do technical specifications like projection distance and desired image size affect the recommendation?
A: These are critical parameters. When a client provides the throw distance (from lamp to surface) and the required projection size, we use this data to calculate and recommend the specific lamp model with the appropriate lens and wattage to achieve their exact dimensional requirements.
30
What if a customer has a limited budget for their desired effect?
A: We aim to provide alternative solutions rather than refusing. We can recommend different models that achieve a similar visual effect at a more accessible price point.
31
What technical standards do new products comply with?
A: Our new products are designed to meet relevant international and industry standards. Specific compliance details (e.g., safety, performance) are documented in each product's technical specifications.
32
How does the company ensure the performance and reliability of new technologies?
A: We follow a rigorous development and testing protocol, overseen by the product engineering team, before any new technology is approved for production and release.
33
How do you handle technical questions from customers?
A: For technical inquiries, our agents first consult the internal knowledge base. If needed, they will escalate the question to our professional technical support team to ensure an accurate and detailed response is provided to the customer.
34
How should agents communicate to avoid giving irrelevant answers?
A: Agents must provide responses directly related to the customer's question and proactively address the core issue, maintaining a positive and solution-oriented attitude for both pre-sales and after-sales interactions.
35
How do you guide a conversation after answering a customer's initial question?
A: After answering the initial question, we immediately ask follow-up questions about the customer's specific usage needs, environment, desired effects, or design requirements to better recommend suitable products.
36
What if a customer is concerned about product quality?
A: We reassure customers that our products undergo strict quality control. We also clearly explain our after-sales guarantees, such as return and exchange policies, to address their concerns.
37
What general attitude should be maintained during customer communication?
A: We maintain a positive attitude, patience, and give the customer full attention. We use a warm tone and pay attention to details to ensure our replies are accurate, clear, and complete.
38
How do you handle language or communication difficulties?
A: Our team continuously works on improving communication skills through training and practice to better express ideas and handle various situations.
39
Where can I find product manuals or catalogs?
A: Comprehensive product manuals and catalogs are available. Please ask our customer service team, and they can provide you with the necessary documentation or guide you on where to access them.
40
How can I schedule a visit to your company or showroom?
A: Please contact our sales team to arrange an appointment. We will coordinate a time and prepare a dedicated reception team to assist you.
41
Who will receive and assist me during my visit?
A: You will be welcomed by a professional team including a sales manager and a technical engineer to address both commercial and technical aspects of your project.
42
Can I visit your factory or production line?
A: Yes, factory visits can be arranged upon request and prior appointment to showcase our manufacturing and quality control processes.
43
How do I request a product sample?
A: Sample requests can be submitted through your sales contact. Please provide detailed specifications including the desired effect, wattage, and any custom pattern requirements for evaluation.
44
Do you provide technical support?
A: Yes, we provide technical support for installation, troubleshooting, and product application. Initial support is provided by our sales/support team, with escalation to engineers when needed.
45
How to track my order?
A: Once your order is shipped, we will provide you with the tracking number and carrier information so you can monitor the shipment status online.
46
What are the requirements to become an authorized distributor?
A: Requirements typically include relevant industry experience, a solid sales channel, and a commitment to our brand values. Specific criteria can be discussed with our sales team.
47
Do you provide technical support for partners?
A: Yes. Partners receive technical support which includes access to product manuals, specification sheets, and escalation paths to our engineering team for complex inquiries.
48
Do you offer product training for partners?
A: Yes, we provide product training to help partners understand our projection lamp series, features, and applications.
49
Are your products eco-friendly or use renewable energy?
A: Yes, we offer solar-powered outdoor projection lamps that utilize solar energy. Additionally, our products comply with RoHS standards to limit hazardous materials.
50
Are your outdoor lamps resistant to corrosion?
A: Yes, the exterior of our lamps is treated with anti-corrosion and anti-oxidation processes. Since August 2020, outdoor screws and accessories have also been upgraded to be rust-proof and corrosion-resistant.
51
What are the voltage requirements for your products?
A: Our products typically support a wide voltage range (e.g., AC 100-240V). Please check the specific product's specifications or label for exact requirements.
52
What are the operating temperature and humidity ranges?
A: For standard outdoor models, the operating temperature typically ranges from -20°C to 40°C. They are built to withstand general humidity levels encountered in outdoor environments. For precise specifications of a specific model, please contact our team.
53
Can I project custom logos or patterns? Is there compatibility for custom files?
A: Yes, we offer custom pattern services. You can provide your logo or image file (common formats are accepted), and we can manufacture a custom gobo (pattern slide) compatible with our designated projector models.
54
What surfaces can I project onto? Are there any limitations?
A: Our lights can project clearly onto most flat, smooth surfaces like walls, floors, and ceilings. The clarity and effect are best on light-colored, non-glossy surfaces. Textured or very dark surfaces may reduce image sharpness.
55
Are the lights durable in harsh outdoor conditions like rain or extreme heat?
A: Our outdoor lights are built with durable, weather-resistant materials. Critical external components like screws have been upgraded to be rust-proof. While they are robust, we recommend avoiding direct exposure to torrential rain or extreme weather conditions beyond the specified operating temperature to ensure longevity.
56
Has your company partnered with any international or global chain brands?
A: Yes, our company has experience in brand cooperation. Our products and solutions have been applied in various commercial and large-scale projects, which include serving international clients and chain brands. Specific case studies and details of these collaborations are highlighted in our company's official project portfolio and marketing materials.
no data
